The questions
we hear
the most.

ThereWhen is designed for older adults who are generally able to live independently, whether on their own or alongside family, and who’d welcome a familiar person checking in regularly, spending time with them, and helping with the things that make everyday life easier. It’s also for families who want to stay involved without having to wonder how things are going between phone calls and visits. Your plan sets the regular rhythm, not a ceiling. When something bigger comes up, a longer outing or a project around the house, we can arrange the extra time and invoice it separately.

No two visits are exactly the same.

A visit might include sitting down for coffee and conversation, taking a walk, picking up groceries, helping with a household task, accompanying someone to an appointment, or coordinating something that needs attention around the home.

What matters most is that we come for the person, not the checklist. We spend time with them, help where it is useful, and pay attention to how things are going.

Our companions provide friendly support with everyday tasks and activities, such as rides, errands, help at home, accompaniment to appointments, and companionship. We tailor each visit to your needs and interests. ThereWhen provides practical, non-medical support. We do not provide skilled nursing, medication administration, bathing, dressing, or other licensed healthcare services.

Every visit is 60 minutes, on every plan. That’s enough time to sit and talk, run an errand together, help with something around the house, or get to an appointment and back without the visit feeling rushed. If you need longer, visits can be combined, and beyond that we can arrange extra time and invoice it separately.

That’s the goal. We believe familiarity matters, so we prioritize having the same person visit consistently and build a genuine relationship over time. If your regular companion is unavailable, we will communicate with you and arrange appropriate coverage whenever possible.

You choose: once, twice, or three times a week. We set a regular schedule so visits become a familiar part of the week rather than something that has to be arranged each time, and you can change how often we come as needs change.

Yes, on every plan, including once a week. If something needs more than an hour, a longer appointment, a proper outing, or a bigger job at home, we can combine visits into one longer block. Tell us what’s coming up and we’ll set the schedule around it. If it needs more time than your plan covers, we can arrange that too and invoice the extra separately.

If we notice something that seems unusual or concerning, we do not simply make a note of it and move on. We contact the appropriate family member and explain what we observed. If there appears to be an immediate emergency or threat to someone’s safety, we will contact emergency services. ThereWhen does not diagnose medical conditions, but part of showing up consistently is noticing when something has changed.

Every visit ends with a written update.

Afterward, we provide a clear summary of how the visit went, what we did together, anything we helped with, and anything we think the family should know.

The goal is simple: you shouldn’t have to call afterward and ask, “How’d it go?”

Yes. Approved family members can sign in to your ThereWhen account, see the update after every visit, and help manage upcoming visits.

They can submit requests, manage ongoing needs, update visit scheduling, and let us know what would be most helpful for an upcoming visit. Afterward they can see how the visit went, what we did together, and anything we think they should know.

It is designed to make staying involved easier for them, so you are not left relaying everything yourself.

ThereWhen is offered as a simple monthly plan rather than traditional hourly home care.

It is a private-pay service. ThereWhen is not a free, volunteer, or government-subsidized program, and we do not accept Medicare, Medicaid, or insurance.

Plans are based primarily on how often you’d like us to visit, once, twice, or three times a week. You can see what each plan includes on our Plans page, and we’ll go over pricing together when we talk, so the plan fits your family.

No. ThereWhen is a private-pay service, offered as a simple monthly plan rather than traditional hourly home care. We are not a free, volunteer, or government-subsidized program, and we do not accept Medicare, Medicaid, or insurance.

Yes to both. ThereWhen is a monthly plan with no contract, and you can cancel anytime. If you’d rather not stop altogether, perhaps you’re travelling or family is covering for a while, you can ask us to pause for anywhere from one to eight weeks instead. Tell us when you’d like it to start and we’ll confirm it with you. Your billing date moves out by however long you pause, and we’ll do our best to keep the same companion and schedule for when you’re back.

ThereWhen serves Greater Austin. That’s all of Travis, Williamson and Hays counties, plus Bastrop, Elgin, Cedar Creek, Lockhart and Martindale. It includes Austin, Round Rock, Georgetown, Cedar Park, Leander, Pflugerville, Hutto, Taylor, Liberty Hill, Manor, Lakeway, Bee Cave, West Lake Hills, Lago Vista, Kyle, Buda, San Marcos, Dripping Springs and Wimberley. If we’re not in your area yet, get in touch and we’ll let you know when we reach you.

It starts with a conversation. We’ll learn about you, your routines and preferences, and where a little support might make life easier. From there we’ll choose the right plan and set a regular visit schedule. There’s no complicated assessment or sales process.