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Our Mission

We’re here for
the everyday moments
that matter most.

Regular, non-medical visits that support independence, connection and peace of mind.

Schedule a conversation
Books, a sealed letter, a vase of greenery and a framed family photo

Our Story

It started with our
own families.

Like many families, we found ourselves balancing busy lives with the worry of living far from the people who raised us.

We saw how much a little help, and a little company could mean. We also saw how hard it was to find something that felt personal, consistent, and trustworthy.

So we built ThereWhen. A service we would want for our own loved ones. And that’s the standard we hold ourselves to every day.

Rob & Ryan

CoFounders of ThereWhen

Our Values

How we show up matters.

  • People first

    We come for the person, not the checklist.

  • Dependable

    We do what we say we will, every time.

  • Respectful

    We treat every home, person, and routine with care and dignity.

  • Thoughtful

    We notice the little things and pay attention to detail.

  • Private

    We protect privacy and share information carefully.

  • Community

    We're proud to support families in our community.

Our Companions

Carefully selected.
Thoroughly vetted.
Genuinely kind.

Our companions are the heart of ThereWhen. We look for people who are patient, reliable, and genuinely enjoy helping others.

Every companion is background checked, reference verified, and trained so families can feel confident that someone reliable is showing up.

A companion arriving at the door, greeted by the woman she visits
  • Background checked
  • Reference verified
  • Trained and prepared
  • Responsive and reachable
  • Insured and bonded
A tree-lined Austin street of shopfronts with the Capitol beyond

Our Community

Local care.
Real connection.

ThereWhen is proud to serve families in our community. We partner with local businesses and professionals when additional support is needed, and we’re always looking for ways to make a positive impact where we live and work.

Learn more about becoming a local partner